• Refund & Return Policy

    Last Updated: 28 May 2026

    At DeSorra Fashion, customer satisfaction is important to us. This Refund & Return Policy explains the conditions under which returns, exchanges, and refunds are accepted.

    1. Return Eligibility

    Products are eligible for return only if:

    • The item received is damaged, defective, or incorrect

    • The request is raised within 48 hours of delivery

    • The product is unused, unwashed, and in original condition with tags and packaging intact

    2. Non-Returnable Items

    The following items are not eligible for return or refund:

    • Products damaged due to customer misuse

    • Items returned after the allowed return window

    • Sale, discounted, or clearance products (unless damaged or defective)

    • Innerwear or customized products (if applicable)

    3. Return Process

    To initiate a return:

    • Contact us within 48 hours of delivery

    • Share order details along with clear images or video proof

    • Our team will verify and approve the return request

    Returns sent without prior approval will not be accepted.

    4. Refund Policy

    • Once the returned item is received and inspected, the refund will be processed.

    • Refunds will be issued to the original payment method.

    • Refund processing time: 7–10 business days after approval.

    • Shipping charges (if any) are non-refundable unless the return is due to our error.

    5. Exchange Policy

    • Exchanges are subject to product availability.

    • If the requested exchange item is unavailable, a refund or store credit may be offered at our discretion.

    6. Reverse Pickup

    • Reverse pickup may be arranged depending on location and courier availability.

    • If reverse pickup is unavailable, customers may be required to self-ship the product.

    7. Cancellation Policy

    • Orders can be canceled only before dispatch.

    • Once an order is shipped, cancellation is not allowed.

    8. Refund Delays

    If you have not received your refund within the specified time:

    • Check with your bank or payment provider

    • Contact us with your order details for assistance

    9. Policy Updates

    DeSorra Fashion reserves the right to modify this Refund & Return Policy at any time. Changes will be effective immediately upon posting on the website.

    10. Contact Information

    For return or refund-related queries, please contact:

    Brand Name: DeSorra Fashion
    Email: digital.desorra1@gmail.com
    Phone/WhatsApp: 9998793222